{"id":10494,"date":"2020-11-06T01:06:29","date_gmt":"2020-11-06T01:06:29","guid":{"rendered":"https:\/\/course.oeru.org\/ccom101\/?page_id=10494"},"modified":"2020-11-06T01:06:29","modified_gmt":"2020-11-06T01:06:29","slug":"oral-versus-written-communication","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/ccom101\/learning-pathways\/effective-business-writing-and-legal-considerations\/oral-versus-written-communication\/","title":{"rendered":"Oral versus written communication"},"content":{"rendered":"<div id=\"content\" class=\"mw-body container\" role=\"main\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"panel\">\n<div class=\"panel-body\">\n<div id=\"bodyContent\">\n<div id=\"mw-content-text\" lang=\"en\" dir=\"ltr\" class=\"mw-content-ltr\">\n<div class=\"floatright\"><a href=\"https:\/\/wikieducator.org\/File:Oral_versus_written_communication.jpg\" class=\"image\"><img loading=\"lazy\" decoding=\"async\" alt=\"Oral versus written communication.jpg\" src=\"\/\/wikieducator.org\/images\/thumb\/1\/14\/Oral_versus_written_communication.jpg\/320px-Oral_versus_written_communication.jpg\" width=\"320\" height=\"240\" class=\"img-responsive\"><\/a><\/div>\n<p><br style=\"clear:both;\">\n<\/p>\n<div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"reading\" src=\"https:\/\/course.oeru.org\/ccom101\/wp-content\/themes\/oeru_course\/idevices\/Icon_reading.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Reading<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>Read <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/saylordotorg.github.io\/text_business-communication-for-success\/s08-01-oral-versus-written-communicat.html\">Chapter 4.1: Oral versus Written Communication<\/a> in Saylor Academy (Ed.) 2012 <i>Business Communication for Success<\/i>.\n<\/p>\n<p>The reading discusses differences and similarities between oral and written communication. In both contexts, effective communication depends on knowing your subject and audience, and presenting clear, concise messages. Both contexts also rely on:\n<\/p>\n<ul>\n<li> the eight essential elements of communication,\n<\/li>\n<li> aspects of verbal communication in what you say, and\n<\/li>\n<li> non-verbal communication in how you say it.\n<\/li>\n<\/ul>\n<p>However, in oral communication, key non-verbal cues include voice tone, facial expression, and body language; in <i>written<\/i> communication, by contrast, non-verbal communication techniques include the use of colour, images, and font.\n<\/p>\n<p>Face-to-face oral communication often allows immediate feedback, while written communication is usually asynchronous (in other words, the actions of writing and reading are not happening at the same time), so it requires even more care to ensure that the message is clear.\n<\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p>\n<\/p>\n<div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"media\" src=\"https:\/\/course.oeru.org\/ccom101\/wp-content\/themes\/oeru_course\/idevices\/Icon_multimedia.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Optional video<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>If you wish, you can also watch the following video from Saylor Academy on <i>Oral versus Written Communication.<\/i> [6:14 min.] which summarises the points made in the reading.\n<\/p>\n<p>\n<div data-mode=\"normal\" data-oembed=\"1\" data-provider=\"youtube\" id=\"arve-youtube-glrnkt2rrvk\" style=\"max-width:400px;\" class=\"arve alignleft\">\n\t<div class=\"arve-inner\">\n\t\t<div style=\"aspect-ratio:500\/281\" class=\"arve-embed arve-embed--has-aspect-ratio\">\n\t\t\t<div class=\"arve-ar\" style=\"padding-top:56.200000%\"><\/div>\n\t\t\t<iframe allow=\"accelerometer &apos;none&apos;;autoplay &apos;none&apos;;bluetooth &apos;none&apos;;browsing-topics &apos;none&apos;;camera &apos;none&apos;;clipboard-read &apos;none&apos;;clipboard-write;display-capture &apos;none&apos;;encrypted-media &apos;none&apos;;gamepad &apos;none&apos;;geolocation &apos;none&apos;;gyroscope &apos;none&apos;;hid &apos;none&apos;;identity-credentials-get &apos;none&apos;;idle-detection &apos;none&apos;;keyboard-map &apos;none&apos;;local-fonts;magnetometer &apos;none&apos;;microphone &apos;none&apos;;midi &apos;none&apos;;otp-credentials &apos;none&apos;;payment &apos;none&apos;;picture-in-picture;publickey-credentials-create &apos;none&apos;;publickey-credentials-get &apos;none&apos;;screen-wake-lock &apos;none&apos;;serial &apos;none&apos;;summarizer &apos;none&apos;;sync-xhr;usb &apos;none&apos;;web-share;window-management &apos;none&apos;;xr-spatial-tracking &apos;none&apos;;\" allowfullscreen=\"\" class=\"arve-iframe fitvidsignore\" credentialless data-arve=\"arve-youtube-glrnkt2rrvk\" data-lenis-prevent=\"\" data-src-no-ap=\"https:\/\/www.youtube-nocookie.com\/embed\/GLrNkt2RRvk?feature=oembed&amp;iv_load_policy=3&amp;modestbranding=1&amp;rel=0&amp;autohide=1&amp;playsinline=0&amp;autoplay=0\" frameborder=\"0\" height=\"224.8\" loading=\"lazy\" name=\"\" referrerpolicy=\"strict-origin-when-cross-origin\" sandbox=\"allow-scripts allow-same-origin allow-presentation allow-popups allow-popups-to-escape-sandbox\" scrolling=\"no\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/GLrNkt2RRvk?feature=oembed&#038;iv_load_policy=3&#038;modestbranding=1&#038;rel=0&#038;autohide=1&#038;playsinline=0&#038;autoplay=0\" title=\"Oral versus Written Communication\" width=\"400\"><\/iframe>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\t\n\t<script type=\"application\/ld+json\">{\"@context\":\"http:\\\/\\\/schema.org\\\/\",\"@id\":\"https:\\\/\\\/course.oeru.org\\\/ccom101\\\/learning-pathways\\\/effective-business-writing-and-legal-considerations\\\/oral-versus-written-communication\\\/#arve-youtube-glrnkt2rrvk\",\"type\":\"VideoObject\",\"embedURL\":\"https:\\\/\\\/www.youtube-nocookie.com\\\/embed\\\/GLrNkt2RRvk?feature=oembed&iv_load_policy=3&modestbranding=1&rel=0&autohide=1&playsinline=0&autoplay=0\",\"name\":\"Oral versus Written Communication\"}<\/script>\n\t\n<div class=\"arve-error\"><p><small><abbr title=\"Advanced Responsive Video Embedder\">ARVE<\/abbr> error: maxwidth: <code>420px<\/code> is not valid<\/small><\/p><\/div>\n<\/div><\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p><br style=\"clear:both;\">\n<\/p>\n<p>\n<\/p>\n<div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"definition\" src=\"https:\/\/course.oeru.org\/ccom101\/wp-content\/themes\/oeru_course\/idevices\/Icon_define.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Definitions<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p><b>Review<\/b> the definitions of the following pairs of words and make sure you understand them, as you will come across them often in your studies about communication:\n<\/p>\n<ul>\n<li> <b>Oral communication<\/b> = communication that is <i>spoken<\/i>, e.g. a conversation, a speech, a podcast\n<\/li>\n<li> <b>Written communication<\/b> = communication that is <i>written down<\/i>, e.g. a letter, email, book, web-page\n<\/li>\n<\/ul>\n<p>\n<\/p>\n<ul>\n<li> <b>Verbal communication<\/b> = communication that <i>uses words<\/i> &#8211; the words can be spoken or written\n<\/li>\n<li><b>Non-verbal communication<\/b> = communication that does <i>not use words<\/i>, e.g. body language, tone of voice, font, images.\n<\/li>\n<\/ul>\n<p>\n<\/p>\n<ul>\n<li> <b>Synchronous communication<\/b> = an exchange of communications in which replies are made immediately, e.g. a face-to-face conversation, a live online chat\n<\/li>\n<li> <b>Asynchronous communication<\/b> = an exchange of communications happening over an extended period of time, e.g. an exchange of emails, an online forum\n<\/li>\n<\/ul>\n<p>You may find it helpful to make a note of these words and their meanings in your learning journal.\n<\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p>\n<\/p>\n<div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"activity\" src=\"https:\/\/course.oeru.org\/ccom101\/wp-content\/themes\/oeru_course\/idevices\/Icon_activity.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Reflection<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>The reading explained <i>interference<\/i> as the eighth element of communication. Think about an example of &#8216;interference&#8217; in written communications that you have experienced recently. What caused the interference? What was the consequence?\n<\/p>\n<p>Share your thoughts on WENote.\n<\/p>\n<\/p>\n<p><div><p>You must be logged in to post to WEnotes.<\/p><\/div><\/p>\n<p>Your comment will be displayed in the <a href=\"https:\/\/wikieducator.org\/Corporate_communication\/CCOM101\/Feed\" title=\"Corporate communication\/CCOM101\/Feed\">course feed<\/a>. Don&#8217;t forget to look in the feed to see what others have posted.\n<\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p><!-- \nNewPP limit report\nCPU time usage: 0.047 seconds\nReal time usage: 0.054 seconds\nPreprocessor visited node count: 444\/1000000\nPreprocessor generated node count: 1290\/1000000\nPost\u2010expand include size: 12368\/2097152 bytes\nTemplate argument size: 6236\/2097152 bytes\nHighest expansion depth: 7\/40\nExpensive parser function count: 0\/100\n--><\/p>\n<p><!-- Saved in parser cache with key we_en-mw_:pcache:idhash:178539-0!*!0!*!*!2!* and timestamp 20201105232944 and revision id 1082242\n -->\n<\/div>\n<div class=\"visualClear\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"pager\">\n<li class=\"previous\">\n            <a href=\"\/ccom101\/learning-pathways\/effective-business-writing-and-legal-considerations\/video-signpost\">\u2190 Previous<\/a>\n          <\/li>\n<li class=\"next\">\n            <a href=\"\/ccom101\/learning-pathways\/effective-business-writing-and-legal-considerations\/writing-style\">Next \u2192<\/a>\n          <\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/div>\n<footer><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Previous Next \u2192<\/p>\n","protected":false},"author":790,"featured_media":0,"parent":10488,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10494","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/pages\/10494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/users\/790"}],"replies":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/comments?post=10494"}],"version-history":[{"count":1,"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/pages\/10494\/revisions"}],"predecessor-version":[{"id":10495,"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/pages\/10494\/revisions\/10495"}],"up":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/pages\/10488"}],"wp:attachment":[{"href":"https:\/\/course.oeru.org\/ccom101\/wp-json\/wp\/v2\/media?parent=10494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}