{"id":2764,"date":"2021-05-05T03:42:21","date_gmt":"2021-05-05T03:42:21","guid":{"rendered":"https:\/\/course.oeru.org\/ccom103\/?page_id=2764"},"modified":"2021-05-05T03:42:21","modified_gmt":"2021-05-05T03:42:21","slug":"interpersonal-communication","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/ccom103\/learning-pathways\/communication-in-the-workplace\/interpersonal-communication\/","title":{"rendered":"Interpersonal communication"},"content":{"rendered":"
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\u201c\n<\/td>\n Communication to a relationship is like oxygen to a life. Without it…, it dies.\n<\/td>\n \u201d\n<\/td>\n<\/tr>\n
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\u2014Tony Gaskins<\/cite><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n


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Read Chapter 16.3: Interpersonal needs<\/a> and Chapter 16.4: Social penetration theory<\/a> in Saylor Academy (Ed.) 2012. Business Communication for Success. (See pages 614 – 626 in PDF version<\/a>.)\n<\/p>\n

Chapter 16.3 discusses Maslow\u2019s (1970) popular hierarchy of needs theory and how it may generally apply to workplace communication. This reading also discusses Shutz\u2019 (1966) related interpersonal style typology.\n<\/p>\n

While these theories are intuitively appealing, it is important to recognize that stereotyping people can lead to bias and negative self-fulfilling prophecies. To avoid making inaccurate assumptions, think critically about the evidence for your beliefs, and truly consider other perspectives (Marshik, 2015). As you learned earlier, people are multidimensional and often behave differently in different contexts.\n<\/p>\n

For alternative views on Maslow’s theory, read \u201cAbraham Maslow and the pyramid that beguiled business\u201d<\/a> by William Kremer and Claudia Hammond (BBC News Magazine 2013). This article presents current academic and business views on Maslow\u2019s theory. While there is no empirical evidence for his theory, his peers acknowledge his important contribution to shifting managerial styles from the old transactional view to a more people-centred, relational approach.\n<\/p>\n

Chapter 16.4 discusses relationship theory on how social intimacy develops and key principles of appropriate self-disclosure. This theory is important in business communication because people need a sense of interpersonal comfort to communicate openly, especially in conflict or crisis situations. Relationship-building is also an important way to engage client feelings of connection to your business products.\n<\/p>\n

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  1. In your learning journal, write down five terms that describe your personal self, and five terms that describe your professional self.\n