{"id":2768,"date":"2021-05-05T03:42:22","date_gmt":"2021-05-05T03:42:22","guid":{"rendered":"https:\/\/course.oeru.org\/ccom103\/?page_id=2768"},"modified":"2021-05-05T03:42:22","modified_gmt":"2021-05-05T03:42:22","slug":"conflict-in-the-workplace","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/ccom103\/learning-pathways\/communication-in-the-workplace\/conflict-in-the-workplace\/","title":{"rendered":"Conflict in the workplace"},"content":{"rendered":"<div id=\"content\" class=\"mw-body container\" role=\"main\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"panel\">\n<div class=\"panel-body\">\n<div id=\"bodyContent\">\n<div id=\"mw-content-text\" lang=\"en\" dir=\"ltr\" class=\"mw-content-ltr\"><div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"reading\" src=\"https:\/\/course.oeru.org\/ccom103\/wp-content\/themes\/oeru_course\/idevices\/Icon_reading.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Readings<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>Read <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/saylordotorg.github.io\/text_business-communication-for-success\/s20-06-conflict-in-the-work-environme.html\">16.6 Conflict in the work environment<\/a>   in Saylor Academy (Ed.) 2012. Business Communication for Success. (See pages 637 &#8211; 644 in <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/resources.saylor.org\/wwwresources\/archived\/site\/textbooks\/Business%20Communication%20for%20Success.pdf\">PDF version<\/a>.)<br \/>\nin <i>Business Communication for Success<\/i>.\n<\/p>\n<p>The key concept in this reading is that, while conflict is unavoidable, it need not be negative. In fact, conflict often offers opportunities for clarification, personal growth, and strengthening business relationships. This reading also describes effective communication strategies for workplace evaluation, criticism, and conflict negotiation situations.\n<\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/p>\n<p>\n<\/p>\n<div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"activity\" src=\"https:\/\/course.oeru.org\/ccom103\/wp-content\/themes\/oeru_course\/idevices\/Icon_activity.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Activity: Reflection<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<ol>\n<li> In your learning journal, do Exercises 1 and 3 at the end of the chapter. These ask you to reflect on personal conflict experiences. Refer to the conflict management strategies in your text to help you analyze what worked well and what didn\u2019t.\n<ul>\n<li> What strategies did you use?\n<\/li>\n<li> What strategies did the other person(s) use?\n<\/li>\n<\/ul>\n<\/li>\n<li> Consider the various strategies for managing conflict described in this reading. In your opinion, which are the most effective? Post your thoughts in the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/t\/ccom103-strategies-for-managing-conflict\/2516\">discussion forum<\/a>, including reasons for your answer.\n<\/li>\n<\/ol>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p><!-- \nNewPP limit report\nCPU time usage: 0.021 seconds\nReal time usage: 0.024 seconds\nPreprocessor visited node count: 193\/1000000\nPreprocessor generated node count: 852\/1000000\nPost\u2010expand include size: 5917\/2097152 bytes\nTemplate argument size: 2955\/2097152 bytes\nHighest expansion depth: 7\/40\nExpensive parser function count: 0\/100\n--><\/p>\n<p><!-- Saved in parser cache with key we_en-mw_:pcache:idhash:178083-0!*!*!*!*!2!* and timestamp 20210504102729 and revision id 1084331\n -->\n<\/div>\n<div class=\"visualClear\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"pager\">\n<li class=\"previous\">\n            <a href=\"\/ccom103\/learning-pathways\/communication-in-the-workplace\/conversation-and-interview-rituals\">\u2190 Previous<\/a>\n          <\/li>\n<li class=\"next\">\n            <a href=\"\/ccom103\/learning-pathways\/communication-in-the-workplace\/conflict-resolution-techniques\">Next \u2192<\/a>\n          <\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div id=\"wenote-ids\"><script type='text\/javascript' id='wenotes-ids'>\n    var WEnotesSite = \"https:\/\/wikieducator.org\";\n    var WEnotesPath = \"\/Intercultural_communication_teamwork_and_leadership\/Communication_in_the_workplace\/Conflict_in_the_workplace\";\n    var WEnotesSiteID = \"0e3d258fbd36841f92259eefcd41d5e9\";\n    var WEnotesPathID = \"0787c6e1b80acccf38666dd80309f13f\";\n    var WEnotesIDs = { site: \"https:\/\/wikieducator.org\", path: \"\/Intercultural_communication_teamwork_and_leadership\/Communication_in_the_workplace\/Conflict_in_the_workplace\", site_id: \"0e3d258fbd36841f92259eefcd41d5e9\", path_id: \"0787c6e1b80acccf38666dd80309f13f\" };\n<\/script><\/div>\n<\/div>\n<footer><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Previous Next \u2192<\/p>\n","protected":false},"author":790,"featured_media":0,"parent":2756,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2768","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/users\/790"}],"replies":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/comments?post=2768"}],"version-history":[{"count":1,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2768\/revisions"}],"predecessor-version":[{"id":2769,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2768\/revisions\/2769"}],"up":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2756"}],"wp:attachment":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/media?parent=2768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}