{"id":2770,"date":"2021-05-05T03:42:22","date_gmt":"2021-05-05T03:42:22","guid":{"rendered":"https:\/\/course.oeru.org\/ccom103\/?page_id=2770"},"modified":"2021-05-05T03:42:22","modified_gmt":"2021-05-05T03:42:22","slug":"conflict-resolution-techniques","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/ccom103\/learning-pathways\/communication-in-the-workplace\/conflict-resolution-techniques\/","title":{"rendered":"Conflict resolution techniques"},"content":{"rendered":"<div id=\"content\" class=\"mw-body container\" role=\"main\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"panel\">\n<div class=\"panel-body\">\n<div id=\"bodyContent\">\n<div id=\"mw-content-text\" lang=\"en\" dir=\"ltr\" class=\"mw-content-ltr\"><div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"media\" src=\"https:\/\/course.oeru.org\/ccom103\/wp-content\/themes\/oeru_course\/idevices\/Icon_multimedia.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Media<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>View the video below: <i>Conflict Resolution in the Workplace: How to Use the Interest-Based Relational Approach<\/i>, from MindTools. (You can stop the video at 2:57 mins).\n<\/p>\n\n<div data-mode=\"normal\" data-provider=\"youtube\" id=\"arve-youtube-e5xhmktuuu8\" style=\"max-width:400px;\" class=\"arve alignleft\">\n\t<div class=\"arve-inner\">\n\t\t<div class=\"arve-embed arve-embed--has-aspect-ratio\">\n\t\t\t<div class=\"arve-ar\" style=\"padding-top:56.250000%\"><\/div>\n\t\t\t<iframe allow=\"accelerometer &apos;none&apos;;autoplay &apos;none&apos;;bluetooth &apos;none&apos;;browsing-topics &apos;none&apos;;camera &apos;none&apos;;clipboard-read &apos;none&apos;;clipboard-write;display-capture &apos;none&apos;;encrypted-media &apos;none&apos;;gamepad &apos;none&apos;;geolocation &apos;none&apos;;gyroscope &apos;none&apos;;hid &apos;none&apos;;identity-credentials-get &apos;none&apos;;idle-detection &apos;none&apos;;keyboard-map &apos;none&apos;;local-fonts;magnetometer &apos;none&apos;;microphone &apos;none&apos;;midi &apos;none&apos;;otp-credentials &apos;none&apos;;payment &apos;none&apos;;picture-in-picture;publickey-credentials-create &apos;none&apos;;publickey-credentials-get &apos;none&apos;;screen-wake-lock &apos;none&apos;;serial &apos;none&apos;;summarizer &apos;none&apos;;sync-xhr;usb &apos;none&apos;;web-share;window-management &apos;none&apos;;xr-spatial-tracking &apos;none&apos;;\" allowfullscreen=\"\" class=\"arve-iframe fitvidsignore\" credentialless data-arve=\"arve-youtube-e5xhmktuuu8\" data-lenis-prevent=\"\" data-src-no-ap=\"https:\/\/www.youtube-nocookie.com\/embed\/e5XhMktuuu8?iv_load_policy=3&amp;modestbranding=1&amp;rel=0&amp;autohide=1&amp;playsinline=0&amp;autoplay=0\" frameborder=\"0\" height=\"225\" loading=\"lazy\" name=\"\" referrerpolicy=\"strict-origin-when-cross-origin\" sandbox=\"allow-scripts allow-same-origin allow-presentation allow-popups allow-popups-to-escape-sandbox\" scrolling=\"no\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/e5XhMktuuu8?iv_load_policy=3&#038;modestbranding=1&#038;rel=0&#038;autohide=1&#038;playsinline=0&#038;autoplay=0\" title=\"Conflict Resolution in the Workplace\" width=\"400\"><\/iframe>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\t\n\t<script type=\"application\/ld+json\">{\"@context\":\"http:\\\/\\\/schema.org\\\/\",\"@id\":\"https:\\\/\\\/course.oeru.org\\\/ccom103\\\/learning-pathways\\\/communication-in-the-workplace\\\/conflict-resolution-techniques\\\/#arve-youtube-e5xhmktuuu8\",\"type\":\"VideoObject\",\"embedURL\":\"https:\\\/\\\/www.youtube-nocookie.com\\\/embed\\\/e5XhMktuuu8?iv_load_policy=3&modestbranding=1&rel=0&autohide=1&playsinline=0&autoplay=0\",\"name\":\"Conflict Resolution in the Workplace\"}<\/script>\n\t\n<div class=\"arve-error\"><p><small><abbr title=\"Advanced Responsive Video Embedder\">ARVE<\/abbr> error: maxwidth: <code>420px<\/code> is not valid<\/small><\/p><\/div>\n<\/div>\n<p><br style=\"clear:both;\"><br \/>\n<br style=\"clear:both;\"><br \/>\nThis video identifies <b>respect<\/b>, <b>listening<\/b>, and <b>focusing on issues instead of personalities<\/b> as key principles of effective conflict resolution.  It also describes five steps involved in using the interest-based relational approach:\n<\/p>\n<ol>\n<li> Set the scene\n<ul>\n<li> Advocate for discussion rather than aggression to resolve the problem\n<\/li>\n<\/ul>\n<\/li>\n<li> Gather information\n<ul>\n<li> Find out about each person&#8217;s viewpoint &#8211; and make clear that you respect them\n<\/li>\n<\/ul>\n<\/li>\n<li> Agree on the problem\n<ul>\n<li> Ensure there is a shared understanding of the problem\n<\/li>\n<\/ul>\n<\/li>\n<li> Brainstorm solutions\n<ul>\n<li> Work on thinking up solutions together &#8211; make sure everyone feels equally involved\n<\/li>\n<\/ul>\n<\/li>\n<li> Negotiate a solution\n<ul>\n<li> Try to find one that works for everyone\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><br style=\"clear:both;\">\n<\/p>\n<p>Post a WENote to share what you think about the approach proposed in this video.\n<\/p>\n<\/p>\n<div><p>You must be logged in to post to WEnotes.<\/p><\/div>\n<p>Your comment will be displayed in the <a href=\"https:\/\/wikieducator.org\/Corporate_communication\/CCOM103\/Feed\" title=\"Corporate communication\/CCOM103\/Feed\">course feed<\/a>. Don&#8217;t forget to look in the feed to see what others have posted.\n<\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/p>\n<div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"activity\" src=\"https:\/\/course.oeru.org\/ccom103\/wp-content\/themes\/oeru_course\/idevices\/Icon_activity.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Activity: Reflection<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>Look back at the learning journal entry you made after the previous reading on managing conflict in the workplace.\n<\/p>\n<ol>\n<li> Consider how the &#8216;interest-based relational approach&#8217; described in the video supports or differs from the techniques discussed in the reading?\n<\/li>\n<li> Revise your learning journal wentry to reflect any additional insights you have gained from the video.\n<\/li>\n<\/ol>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p><!-- \nNewPP limit report\nCPU time usage: 0.027 seconds\nReal time usage: 0.032 seconds\nPreprocessor visited node count: 245\/1000000\nPreprocessor generated node count: 1176\/1000000\nPost\u2010expand include size: 6910\/2097152 bytes\nTemplate argument size: 3665\/2097152 bytes\nHighest expansion depth: 7\/40\nExpensive parser function count: 0\/100\n--><\/p>\n<p><!-- Saved in parser cache with key we_en-mw_:pcache:idhash:178084-0!*!0!*!*!2!* and timestamp 20210505013829 and revision id 1084333\n -->\n<\/div>\n<div class=\"visualClear\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"pager\">\n<li class=\"previous\">\n            <a href=\"\/ccom103\/learning-pathways\/communication-in-the-workplace\/conflict-in-the-workplace\">\u2190 Previous<\/a>\n          <\/li>\n<li class=\"next\">\n            <a href=\"\/ccom103\/learning-pathways\/communication-in-the-workplace\/video-signpost-harley\">Next \u2192<\/a>\n          <\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div id=\"wenote-ids\"><script type='text\/javascript' id='wenotes-ids'>\n    var WEnotesSite = \"https:\/\/wikieducator.org\";\n    var WEnotesPath = \"\/Intercultural_communication_teamwork_and_leadership\/Communication_in_the_workplace\/Video_signpost:_MindTools\";\n    var WEnotesSiteID = \"0e3d258fbd36841f92259eefcd41d5e9\";\n    var WEnotesPathID = \"03512bfdb409260d02f0cc755e312603\";\n    var WEnotesIDs = { site: \"https:\/\/wikieducator.org\", path: \"\/Intercultural_communication_teamwork_and_leadership\/Communication_in_the_workplace\/Video_signpost:_MindTools\", site_id: \"0e3d258fbd36841f92259eefcd41d5e9\", path_id: \"03512bfdb409260d02f0cc755e312603\" };\n<\/script><\/div>\n<\/div>\n<footer><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Previous Next \u2192<\/p>\n","protected":false},"author":790,"featured_media":0,"parent":2756,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2770","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/users\/790"}],"replies":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/comments?post=2770"}],"version-history":[{"count":1,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2770\/revisions"}],"predecessor-version":[{"id":2771,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2770\/revisions\/2771"}],"up":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2756"}],"wp:attachment":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/media?parent=2770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}