{"id":2800,"date":"2021-05-05T03:42:26","date_gmt":"2021-05-05T03:42:26","guid":{"rendered":"https:\/\/course.oeru.org\/ccom103\/?page_id=2800"},"modified":"2021-05-05T03:42:26","modified_gmt":"2021-05-05T03:42:26","slug":"video-signpost-negative-reviews","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/ccom103\/learning-pathways\/negative-and-crisis-communications\/video-signpost-negative-reviews\/","title":{"rendered":"Video signpost &#8211; Negative reviews"},"content":{"rendered":"<div id=\"content\" class=\"mw-body container\" role=\"main\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"panel\">\n<div class=\"panel-body\">\n<div id=\"bodyContent\">\n<div id=\"mw-content-text\" lang=\"en\" dir=\"ltr\" class=\"mw-content-ltr\"><div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"media\" src=\"https:\/\/course.oeru.org\/ccom103\/wp-content\/themes\/oeru_course\/idevices\/Icon_multimedia.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Media<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>View the video <i>Redpoint Marketing Consulting\u2019s Responding to Negative Reviews.<\/i> [5:37 min] The speaker, Kevin Jordan, discusses business reputation management. Customer reviews posted on the Internet are an increasingly common form of business feedback. Jordan notes that unhappy customers are far more likely to express their views online and offers practical tips to repair or reduce the impact of bad reviews.<br style=\"clear:both;\">\n<\/p>\n\n<div data-mode=\"normal\" data-provider=\"youtube\" id=\"arve-youtube-uthmli7lx1g\" style=\"max-width:400px;\" class=\"arve alignleft\">\n\t<div class=\"arve-inner\">\n\t\t<div class=\"arve-embed arve-embed--has-aspect-ratio\">\n\t\t\t<div class=\"arve-ar\" style=\"padding-top:56.250000%\"><\/div>\n\t\t\t<iframe allow=\"accelerometer &apos;none&apos;;autoplay &apos;none&apos;;bluetooth &apos;none&apos;;browsing-topics &apos;none&apos;;camera &apos;none&apos;;clipboard-read &apos;none&apos;;clipboard-write;display-capture &apos;none&apos;;encrypted-media &apos;none&apos;;gamepad &apos;none&apos;;geolocation &apos;none&apos;;gyroscope &apos;none&apos;;hid &apos;none&apos;;identity-credentials-get &apos;none&apos;;idle-detection &apos;none&apos;;keyboard-map 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scrolling=\"no\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/UThMli7Lx1g?iv_load_policy=3&#038;modestbranding=1&#038;rel=0&#038;autohide=1&#038;playsinline=0&#038;autoplay=0\" title=\"Responding to Negative Reviews\" width=\"400\"><\/iframe>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\t\n\t<script type=\"application\/ld+json\">{\"@context\":\"http:\\\/\\\/schema.org\\\/\",\"@id\":\"https:\\\/\\\/course.oeru.org\\\/ccom103\\\/learning-pathways\\\/negative-and-crisis-communications\\\/video-signpost-negative-reviews\\\/#arve-youtube-uthmli7lx1g\",\"type\":\"VideoObject\",\"embedURL\":\"https:\\\/\\\/www.youtube-nocookie.com\\\/embed\\\/UThMli7Lx1g?iv_load_policy=3&modestbranding=1&rel=0&autohide=1&playsinline=0&autoplay=0\",\"name\":\"Responding to Negative Reviews\"}<\/script>\n\t\n<div class=\"arve-error\"><p><small><abbr title=\"Advanced Responsive Video Embedder\">ARVE<\/abbr> error: maxwidth: <code>420px<\/code> is not valid<\/small><\/p><\/div>\n<\/div>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/p>\n<p>\n<\/p>\n<p>Comment on anything you have learned so far from your new readings or the videos you have watched.<\/p>\n<div><p>You must be logged in to post to WEnotes.<\/p><\/div>\n<p><i>Note: Your comment will be displayed in the <a href=\"https:\/\/wikieducator.org\/Corporate_communication\/CCOM103\/Feed\" title=\"Corporate communication\/CCOM103\/Feed\">course feed<\/a>.<\/i>\n<\/p>\n<p><!-- \nNewPP limit report\nCPU time usage: 0.020 seconds\nReal time usage: 0.024 seconds\nPreprocessor visited node count: 153\/1000000\nPreprocessor generated node count: 1080\/1000000\nPost\u2010expand include size: 2816\/2097152 bytes\nTemplate argument size: 1208\/2097152 bytes\nHighest expansion depth: 7\/40\nExpensive parser function count: 0\/100\n--><\/p>\n<p><!-- Saved in parser cache with key we_en-mw_:pcache:idhash:178098-0!*!0!*!*!2!* and timestamp 20210504102924 and revision id 1014405\n -->\n<\/div>\n<div class=\"visualClear\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"pager\">\n<li class=\"previous\">\n            <a href=\"\/ccom103\/learning-pathways\/negative-and-crisis-communications\/video-signpost-honest-feedback\">\u2190 Previous<\/a>\n          <\/li>\n<li class=\"next\">\n            <a href=\"\/ccom103\/learning-pathways\/negative-and-crisis-communications\/course-topic-discussion-customer-satisfaction-survey\">Next \u2192<\/a>\n          <\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div id=\"wenote-ids\"><script type='text\/javascript' id='wenotes-ids'>\n    var WEnotesSite = \"https:\/\/wikieducator.org\";\n    var WEnotesPath = \"\/Intercultural_communication_teamwork_and_leadership\/Negative_and_crisis_communications\/Video_signpost:_Negative_reviews\";\n    var WEnotesSiteID = \"0e3d258fbd36841f92259eefcd41d5e9\";\n    var WEnotesPathID = \"c0baf88af7641ec05bd21b00ba7f2a8a\";\n    var WEnotesIDs = { site: \"https:\/\/wikieducator.org\", path: \"\/Intercultural_communication_teamwork_and_leadership\/Negative_and_crisis_communications\/Video_signpost:_Negative_reviews\", site_id: \"0e3d258fbd36841f92259eefcd41d5e9\", path_id: \"c0baf88af7641ec05bd21b00ba7f2a8a\" };\n<\/script><\/div>\n<\/div>\n<footer><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>Comment on anything you have learned so far from your new readings or the videos you have watched. Note: Your comment will be displayed in the course feed. \u2190 Previous Next \u2192<\/p>\n","protected":false},"author":790,"featured_media":0,"parent":2782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2800","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/users\/790"}],"replies":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/comments?post=2800"}],"version-history":[{"count":1,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2800\/revisions"}],"predecessor-version":[{"id":2801,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2800\/revisions\/2801"}],"up":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2782"}],"wp:attachment":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/media?parent=2800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}