{"id":2802,"date":"2021-05-05T03:42:26","date_gmt":"2021-05-05T03:42:26","guid":{"rendered":"https:\/\/course.oeru.org\/ccom103\/?page_id=2802"},"modified":"2021-05-05T03:42:26","modified_gmt":"2021-05-05T03:42:26","slug":"course-topic-discussion-customer-satisfaction-survey","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/ccom103\/learning-pathways\/negative-and-crisis-communications\/course-topic-discussion-customer-satisfaction-survey\/","title":{"rendered":"Course topic discussion &#8211; Customer Satisfaction Survey"},"content":{"rendered":"<div id=\"content\" class=\"mw-body container\" role=\"main\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"panel\">\n<div class=\"panel-body\">\n<div id=\"bodyContent\">\n<div id=\"mw-content-text\" lang=\"en\" dir=\"ltr\" class=\"mw-content-ltr\"><div class=\"panel iDevice\">\n\t<div class=\"panel-heading idevice-heading\">\n\t\t<div>\n\t\t\t<img decoding=\"async\" class=\"pedagogicalicon\" alt=\"discussion\" src=\"https:\/\/course.oeru.org\/ccom103\/wp-content\/themes\/oeru_course\/idevices\/Icon_discussion.png\">\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h2>Customer Satisfaction Survey<\/h2>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"panel-body\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<\/p>\n<p>In Chapter 17.2, Exercise 3 invited you to prepare a sample customer satisfaction survey with at least ten questions. What survey question types did you use in your survey? Which kind of questions will likely elicit the MOST feedback from customers? Which kind of questions will likely elicit the most specific feedback?\n<\/p>\n<p>In the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/t\/ccom103-customer-satisfaction-survey\/264\">course topic discussion forum<\/a>, post your survey, or a link to your survey, and comment on the challenges and successes you experienced in doing this exercise.\n<\/p>\n<p>\n<\/p>\n<p>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/p>\n<p><!-- \nNewPP limit report\nCPU time usage: 0.014 seconds\nReal time usage: 0.016 seconds\nPreprocessor visited node count: 98\/1000000\nPreprocessor generated node count: 774\/1000000\nPost\u2010expand include size: 2709\/2097152 bytes\nTemplate argument size: 1258\/2097152 bytes\nHighest expansion depth: 7\/40\nExpensive parser function count: 0\/100\n--><\/p>\n<p><!-- Saved in parser cache with key we_en-mw_:pcache:idhash:178241-0!*!*!*!*!2!* and timestamp 20210505013835 and revision id 1029410\n -->\n<\/div>\n<div class=\"visualClear\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"pager\">\n<li class=\"previous\">\n            <a href=\"\/ccom103\/learning-pathways\/negative-and-crisis-communications\/video-signpost-negative-reviews\">\u2190 Previous<\/a>\n          <\/li>\n<li class=\"next\">\n            <a href=\"\/ccom103\/learning-pathways\/negative-and-crisis-communications\/crisis-communication-plans\">Next \u2192<\/a>\n          <\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div id=\"wenote-ids\"><script type='text\/javascript' id='wenotes-ids'>\n    var WEnotesSite = \"https:\/\/wikieducator.org\";\n    var WEnotesPath = \"\/Intercultural_communication_teamwork_and_leadership\/Negative_and_crisis_communications\/Discussion_Forum\";\n    var WEnotesSiteID = \"0e3d258fbd36841f92259eefcd41d5e9\";\n    var WEnotesPathID = \"8d1c14bf00d07f56cee5332fdeeaf7ab\";\n    var WEnotesIDs = { site: \"https:\/\/wikieducator.org\", path: \"\/Intercultural_communication_teamwork_and_leadership\/Negative_and_crisis_communications\/Discussion_Forum\", site_id: \"0e3d258fbd36841f92259eefcd41d5e9\", path_id: \"8d1c14bf00d07f56cee5332fdeeaf7ab\" };\n<\/script><\/div>\n<\/div>\n<footer><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>\u2190 Previous Next \u2192<\/p>\n","protected":false},"author":790,"featured_media":0,"parent":2782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2802","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/users\/790"}],"replies":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/comments?post=2802"}],"version-history":[{"count":1,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2802\/revisions"}],"predecessor-version":[{"id":2803,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2802\/revisions\/2803"}],"up":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/pages\/2782"}],"wp:attachment":[{"href":"https:\/\/course.oeru.org\/ccom103\/wp-json\/wp\/v2\/media?parent=2802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}