Words, Images, Procedures, and Experiences that Harm
Harmful words and images:
- Demented
- hostile
- Dysfunctional
- walking carcass
- Incoherent
- uncooperative
- Empty
- difficult
- Vegetative
- non-compliant
- Babbling
- Dependent
- Confused
- Shells
- nonhuman
Procedures and Experiences that Harm:
- Unnecessary and inappropriate assessments
- Being dismissed
- Being yelled at or scolded
- Using deception
- Not acknowledging remaining abilities
- Being treated like a child
- Being labelled
- Being excluded
- Focusing on the disease
- Being ignored
- Being made fun of, teasing or humiliating
- Being overprotected
- Being invalidated
- Being treated as an object
- Having things done to them without explanation
- Being silenced
- When people don’t listen
Suggested Communication Strategies:
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Give an example of how you might use this strategy:
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1) Remember the basics of good communication
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2) Understand the person wants to communicate with you
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3) Make a good first impression
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4) Create an environment that facilitates good communication
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5) Treat the person as an adult
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6) Respond to emotional needs
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7) Remember the importance of nonverbal communication- yours and theirs
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8) Remember that their behaviours communicate a message
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9) Do not take the person too literally
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10) Use repetition to facilitate better communication
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11) Do not argue or confront
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12) Speak using positive language
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13) Employ humour in communication
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14) Be in control of the conversation
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15) Don’t take comments personally
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Give an example of how you might use each strategy listed above.
From: The Best Friends Approach to Alzheimer Care
bestfriendsapproach.com
Words, Images, Procedures, and Experiences that Harm
Harmful words and images:
Procedures and Experiences that Harm:
Give an example of how you might use each strategy listed above.
From: The Best Friends Approach to Alzheimer Care
bestfriendsapproach.com
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