{"id":5251,"date":"2020-07-02T05:15:59","date_gmt":"2020-07-02T05:15:59","guid":{"rendered":"https:\/\/course.oeru.org\/support\/?page_id=5251"},"modified":"2020-07-02T05:15:59","modified_gmt":"2020-07-02T05:15:59","slug":"how-do-i-ask-for-help","status":"publish","type":"page","link":"https:\/\/course.oeru.org\/support\/faqs\/frequently-asked-questions\/how-do-i-ask-for-help\/","title":{"rendered":"How do I ask for help?"},"content":{"rendered":"<div id=\"content\" class=\"mw-body container\" role=\"main\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"panel\">\n<div class=\"panel-body\">\n<div id=\"bodyContent\">\n<div id=\"mw-content-text\" lang=\"en\" dir=\"ltr\" class=\"mw-content-ltr\">\n<p>There is a good chance that your question has already been answered by someone else.\n<\/p>\n<p>As a volunteer support community, if you know the answer to a question, help your peers by posting a useful response and &#8220;liking&#8221; good answers.\n<\/p>\n<h3><span class=\"mw-headline\" id=\"Overview:_Four_steps_to_getting_help\">Overview: Four steps to getting help<\/span><\/h3>\n<ul>\n<li> <b>Step 1<\/b>: Consult the OERu support website (this site) for general help resources.\n<\/li>\n<li> <b>Step 2<\/b>: Consult the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\">Frequently Asked Questions<\/a> section on the forums.oeru.org website (see below for more information.)\n<\/li>\n<li> <b>Step 3<\/b>: Search the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\">general support forum<\/a> to see if your question has been answered.\n<\/li>\n<li> <b>Step 4<\/b>: Post your question in the relevant subsection of the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\">general support forum<\/a> on the forums.oeru.org web site.\n<\/li>\n<\/ul>\n<h3><span class=\"mw-headline\" id=\"Step_1:_Consult_the_OERu_support_website\">Step 1: Consult the OERu support website<\/span><\/h3>\n<p>The <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/course.oeru.org\/support\/\">OERu support website<\/a> provides:\n<\/p>\n<ul>\n<li> <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/course.oeru.org\/support\/oeru-orientation\/overview\/\">General information<\/a> on how OERu works, how to register for a course and navigate a course web site.\n<\/li>\n<li> <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/course.oeru.org\/support\/oeru-orientation\/overview\/\">Help resources for using OERu technology<\/a> including screencast videos.\n<\/li>\n<\/ul>\n<h3><span class=\"mw-headline\" id=\"Step_2:_Consult_the_FAQs\">Step 2: Consult the FAQs<\/span><\/h3>\n<p>Check the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\">Frequently Asked Questions<\/a> (FAQs) category on the forums.oeru.org website to see of your question has already been answered. Questions are divided into the following sub-categories:\n<\/p>\n<ul>\n<li> <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\/learning\">Learning<\/a>\n<\/li>\n<li> <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\/technology\">Technology<\/a>\n<\/li>\n<li> <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\/assessment\">Assessment<\/a>\n<\/li>\n<li> <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\/credit\">Credit<\/a>\n<\/li>\n<\/ul>\n<p>You can navigate directly to the FAQ category by clicking on the &#8220;all categories&#8221; pull down menu from the homepage on the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/\">forums.oeru.org site<\/a> and selecting the FAQs category.\n<\/p>\n<p>FAQs originate from discussions in the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\">general support forums<\/a> thus OERu learners play an important role in developing this support resource. OERu colleagues monitor the support forums for the best answers to new questions and add these to the list of FAQs. This is a good place to start for finding answers to commonly asked questions. Remember, to use the search link to find if your question has already been answered.\n<\/p>\n<h3><span class=\"mw-headline\" id=\"Step_3:_Search_the_respective_support_forum\">Step 3: Search the respective support forum<\/span><\/h3>\n<p>The <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\">support forum<\/a> is divided into four sub-categories:\n<\/p>\n<ol>\n<li> <b><a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/learning\">Learning<\/a><\/b>:  Questions and discussion relating to learning at the OERu\n<\/li>\n<li> <b><a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/technology\">Technology<\/a><\/b>:  Questions and discussion about OERu technologies\n<\/li>\n<li> <b><a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/assessment\">Assessment<\/a><\/b> Questions and discussion about assessment and credit transfer at the OERu\n<\/li>\n<li> <b><a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/general\">General<\/a><\/b>: Questions and discussion that doesn&#8217;t fit into the the sub-categories above.\n<\/li>\n<\/ol>\n<p>Use the search feature to find discussions relating to your support question. If you don&#8217;t find any answers to your support question, post your support request (see below).\n<\/p>\n<h3><span class=\"mw-headline\" id=\"Step_4:_Post_your_support_request\">Step 4: Post your support request<\/span><\/h3>\n<p>If you don&#8217;t find an answer to your question after visiting the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/faqs\">FAQs<\/a> and searching the <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\">support topics<\/a> feel free to post a new topic in the support forum.\n<\/p>\n<ol>\n<li> Select the appropriate category: <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/learning\">Learning<\/a>, <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/technology\">Technology<\/a>, <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/assessment\">Assessment<\/a> or <a rel=\"nofollow\" class=\"external text\" href=\"https:\/\/forums.oeru.org\/c\/support\/general\">General<\/a>.\n<\/li>\n<li> Click on &#8220;Why not create a topic&#8221; or reply to an existing post.\n<\/li>\n<\/ol>\n<p><!-- \nNewPP limit report\nCPU time usage: 0.007 seconds\nReal time usage: 0.008 seconds\nPreprocessor visited node count: 19\/1000000\nPreprocessor generated node count: 24\/1000000\nPost\u2010expand include size: 0\/2097152 bytes\nTemplate argument size: 0\/2097152 bytes\nHighest expansion depth: 2\/40\nExpensive parser function count: 0\/100\n--><\/p>\n<p><!-- Saved in parser cache with key we_en-mw_:pcache:idhash:182920-0!*!*!!en!*!* and timestamp 20200702034000 and revision id 1066065\n -->\n<\/div>\n<div class=\"visualClear\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"pager\">\n<li class=\"previous\">\n            <a href=\"\/support\/faqs\/frequently-asked-questions\/how-do-i-find-a-forum-using-the-course-code\">\u2190 Previous<\/a>\n          <\/li>\n<li class=\"next\">\n            <a href=\"\/support\/faqs\/frequently-asked-questions\/how-do-i-create-a-bookmarks-account\">Next \u2192<\/a>\n          <\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/div>\n<footer><\/footer>\n","protected":false},"excerpt":{"rendered":"<p>There is a good chance that your question has already been answered by someone else. As a volunteer support community, if you know the answer to a question, help your peers by posting a useful response and &#8220;liking&#8221; good answers. Overview: Four steps to getting help Step 1: Consult the OERu support website (this site) [&hellip;]<\/p>\n","protected":false},"author":790,"featured_media":0,"parent":5211,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5251","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/pages\/5251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/users\/790"}],"replies":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/comments?post=5251"}],"version-history":[{"count":1,"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/pages\/5251\/revisions"}],"predecessor-version":[{"id":5252,"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/pages\/5251\/revisions\/5252"}],"up":[{"embeddable":true,"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/pages\/5211"}],"wp:attachment":[{"href":"https:\/\/course.oeru.org\/support\/wp-json\/wp\/v2\/media?parent=5251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}