When you have successfully completed this course, you will be able to:

• Describe the impact of intrapersonal and interpersonal communication on workplace relations, outline guidelines for negative communication situations and apply strategies to communicate successfully in different intercultural contexts.

To support you in your progress towards achieving the learning outcome described above, each learning pathway in this course has its own set of learning objectives: (: SW – objectives will need updating)

• Communication in the workplace
  • Describe how intrapersonal and interpersonal communication can affect workplace relations
• Negative and crisis communications
  • Manage negative news and crisis communication plans productively
• Communicating across difference
  • Communicate clearly in workplace interview, feedback, and conflict situations
  • Recognize legal, ethical, economic, and political aspects of international business
  • Apply research, reflection, and experience to intercultural communication situations
• Groups, teams and leadership (: SW – may leave this LP out as not relevant to learning outcomes)