Read the Chapter 17 Introduction and Section 17.1 in Business Communication for Success.
These readings examine the impacts of negative workplace news and introduce seven key objectives in delivering effective negative news messages.
Recommended: All Introductory Exercises and Chapter 17.1 Exercises 1, 3 and 4, which ask you to practice writing negative news messages. In your view, what would be the best format to deliver negative news about an employee’s carelessness on the job?
(
: SW – consider using some content from Business communication skills for managers chapter 11 on professional criticism and dealing with criticism.
Try this video – on individual bad news https://youtu.be/BN-RbUFAJx4)
Readings
Read the Chapter 17 Introduction and Section 17.1 in Business Communication for Success.
These readings examine the impacts of negative workplace news and introduce seven key objectives in delivering effective negative news messages.
Recommended: All Introductory Exercises and Chapter 17.1 Exercises 1, 3 and 4, which ask you to practice writing negative news messages. In your view, what would be the best format to deliver negative news about an employee’s carelessness on the job?
(
: SW – consider using some content from Business communication skills for managers chapter 11 on professional criticism and dealing with criticism.
Try this video – on individual bad news https://youtu.be/BN-RbUFAJx4)