View the video Redpoint Marketing Consulting’s Responding to Negative Reviews. [5:37 min] The speaker, Kevin Jordan, discusses business reputation management. Customer reviews posted on the Internet are an increasingly common form of business feedback. Jordan notes that unhappy customers are far more likely to express their views online and offers practical tips to repair or reduce the impact of bad reviews.
Comment on anything you have learned so far from your new readings or the videos you have watched.
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View the video Redpoint Marketing Consulting’s Responding to Negative Reviews. [5:37 min] The speaker, Kevin Jordan, discusses business reputation management. Customer reviews posted on the Internet are an increasingly common form of business feedback. Jordan notes that unhappy customers are far more likely to express their views online and offers practical tips to repair or reduce the impact of bad reviews.
Comment on anything you have learned so far from your new readings or the videos you have watched.
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Note: Your comment will be displayed in the course feed.