Read Chapter 17. 2 in Business Communication for Success.
This reading explains the value of feedback, the use of open and closed questions, and how to invite employees and members of the public to participate in providing feedback. The video resources provide real-world examples of effective feedback strategies in various business contexts.
Recommended: All Chapter 17.2 Exercises.
Readings
Read Chapter 17. 2 in Business Communication for Success.
This reading explains the value of feedback, the use of open and closed questions, and how to invite employees and members of the public to participate in providing feedback. The video resources provide real-world examples of effective feedback strategies in various business contexts.
Recommended: All Chapter 17.2 Exercises.