This Negative News Message learning challenge invites you to practice writing a negative news letter.
About 30-45 minutes
Purpose
This learning challenge will give you an opportunity to practise effective strategies to deliver negative business messages in a way that the audience will accept them and the customer relationship is preserved.
Negative News Message Challenge Summary
Purpose
This learning challenge will give you an opportunity to practise effective strategies to deliver negative business messages in a way that the audience will accept them and the customer relationship is preserved.
Resources