Read 16.6 Conflict in the work environment in Saylor Academy (Ed.) 2012. Business Communication for Success. (See pages 637 – 644 in PDF version.)
in Business Communication for Success.

The key concept in this reading is that, while conflict is unavoidable, it need not be negative. In fact, conflict often offers opportunities for clarification, personal growth, and strengthening business relationships. This reading also describes effective communication strategies for workplace evaluation, criticism, and conflict negotiation situations.

1. In your learning journal, do Exercises 1 and 3 at the end of the chapter. These ask you to reflect on personal conflict experiences. Refer to the conflict management strategies in your text to help you analyze what worked well and what didn’t.
   • What strategies did you use?
   • What strategies did the other person(s) use?
2. Consider the various strategies for managing conflict described in this reading. In your opinion, which are the most effective? Post your thoughts in the discussion forum, including reasons for your answer.