Interpersonal communications.jpg
Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.

—Stephen Covey


media

Seven interpersonal skills

Watch this video Developing interpersonal skills [7:03 mins.], created by the University of KwaZulu-Natal South Africa.



The video identifies seven interpersonal skills and how they can affect relationships in a workplace. These skills are:

  1. Verbal communication
  2. Non-verbal communication
  3. Listening skills
  4. Negotiation
  5. Problem-solving
  6. Decision-making
  7. Assertiveness

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