Despite the best efforts of even the greatest organizations, conflicts arise. That’s because organizations bring together different types of people who have different goals to attain. Conflicts must be addressed quickly or they can fester and destroy morale. In this learning pathway, you will learn to recognize the signs of conflicts and strategies to resolve them.
The overall purpose of this learning pathway is to learn to identify the signs of conflicts in an organization and the steps you can take to resolve them. Your goal is to:
- Think about your own experience with conflict at work.
- Learn to recognize the signs of conflicts.
- Identify ways to resolve conflict.