1. Your personal experience of conflict in organizations.
2. Take home message from the Mediating Employee Conflict and Conflict resolution videos.
3. Knowledge acquired through your reading of Section 10.4 Conflict Management in Organizational Behavior available from Saylor Academy.

What are some key ways of reducing or managing the incidence of conflicts? The purpose of this learning challenge is:

• To learn strategies to manage conflict when it arises.
• To learn to understand your conflict resolution style.
• To learn when conflict can be a positive thing.