The final output from a project is not the deliverables but the knowledge created that will help a project manager improve future projects. Accordingly, a project manager must build in the review and reflection cycle to explicitly capture the lessons learnt while planning and implementing the project.

Objectives

At the end of this learning pathway, you will be able to:

• Perform and record performance reviews
• Measure customer satisfaction
• Create appropriate management reports
• Undertake reflection and knowledge capture