Planning and managing quality involves two main areas of activity:

  • quality control, and
  • quality assurance.



  1. Read Chapter 14 Quality Planning in the prescribed textbook (Web | PDF), (pages 128 – 135 in the PDF version).
    • Within this chapter is a section on statistics. If you are one of those lucky enough to have a mathematical brain, feel free to deep dive into this statistics section (pages 130-132). If not, please feel free to skip through that section. It is not essential for most of the projects you will encounter at an introductory level.


Based on what you have read in chapter 14, what are your initial thoughts on how your chosen project may be affected by quality control? Post your comment below and then look on the course feed page to see what others have posted.

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